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General Terms

 

1. Scope
These General Terms of Business shall apply to all goods supplied by The Matcha House Europe, SLNE.

2. Parties to the contract
The purchase contract shall be concluded with the following company: The Matcha House Europe, SLNE. If you have any questions, complaints or comments you can contact us by telephone +34.93.280.8550 or by email to info@thematchahouse.com

3. Quotation and contract conclusion
3.1 The depiction of the products in the online shop shall not constitute a legally binding offer but simply an invitation to place an order. Subject to errors.
3.2 By clicking on the Order button in the last stage of the ordering process you will place a binding order of the goods contained in your shopping cart. The purchase contract shall be concluded when we accept your purchase order by sending an order confirmation by email immediately after receiving your order.
3.3. If our order confirmation contains spelling or typing errors or if the price we quote is based on technology-based transmission errors, we shall be entitled to correct it although we must provide you with evidence of our mistake. Any payments that you have already made shall be reimbursed to you without delay.

4. Delivery
4.1. Delivery shall be made within 24/48 hours from Barcelona, Spain by NACEX or other courier services.
4.2. If not all the products you order are in stock we shall be entitled to deliver part of the order at our expense as long as it is reasonable for you to accept this.
4.3. If the delivery of the goods fails despite three attempts to deliver them, we may withdraw from the contract. Any payments that have been made shall be returned to you without delay.
4.4. If the product you have ordered is not available because we have not be supplied with this product by our supplier at no fault of our own, we may withdraw from the contract. In this case we shall notify you immediately and suggest a comparable product which we are able to supply. If no comparable product is available or you do not want a comparable product to be supplied, we shall return any payments you have already made without delay.

5. Payment
5.1. Payment may be made either by bank transfer or Paypal. Payment in advance or after receipt of the invoice shall also be possible for business customers. First-time customers on a B2B basis shall pay in advance.
5.2. If payment is made by credit card, the payment shall be debited from your account when the goods are shipped.
5.3. If you choose to pay in advance, we shall provide you with details of our bank account in the order confirmation and will deliver the goods once payment has been received.
You shall only be entitled to set off payments if your counter-claims have been finalised by a court of law or are undisputed or if they have been acknowledged by us in writing. 
5.4 You may only exercise a right of retention if your claims result from the same contractual relationship.

6. Reservation of title
The goods shall remain our property until they have been paid for in full.

7. Transport damage
7.1. If goods with obvious defects are delivered, you should report such defect immediately to the shipper and make contact with us as soon as possible.
7.2. Failure to make a complaint or make contact with us shall not have any consequence for your statutory warranty rights. However, you will help us to make our own claims against the forwarder or transport insurance company.

8. Warranty
The warranty shall be based on the statutory regulations.

9. Concluding provisions
9.1. If a provision of these General Terms of Business should be invalid, the contract as a whole shall remain in force. The invalid provision shall be replaced by the relevant statutory guidelines.
9.2.Spanish law shall apply.

   
 
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